Frequently Asked Questions:
It is hot outside, can wine be damaged in heat when shipping?
YES. During summer months, July through September, we highly recommend overnight shipping and if you select ground we cannot be responsible for damaged wine from heat. We can hold wine purchases until cooler weather for safe shipping if requested. Please feel free to contact us with any questions.
If you are having wine shipped in the Orange, Green or Light Purple areas in the Map below, WE HIGHLY RECOMMEND overnight shipping or having us hold your wine orders until fall when the weather cools down to avoid heat damage. We cannot be responsible or refund wine ordered in those regions during summer months, July through September.
I just placed my order, when will it be shipped?
If all items in your order are in stock, orders placed before 12 PM Noon Eastern Standard Time (Monday to Friday, except holidays) will begin to process the same day. Orders received after the cutoff times will begin to process the next business day. View Shipping Policy
What carrier do you use for shipping?
All orders are shipped via FedEx. The shipping options available to you are determined by the contents of your order and your shipping address.
We do not ship on weekends or on holidays. Rates and delivery options are automatically calculated through FedEx based on their rates and transit times. View Shipping Policy
What if I have a problem with my order?
We want you to be satisfied with every aspect of your experience. If for any reason you are dissatisfied, we would love to hear from you and have the opportunity to make you happy. Contact Us
I received my order and something is missing or incorrect, now what?
Although the occasion is rare, if we made a packing error, we would like to resolve it for you! In the event that we shipped you incorrect items, we may ask you to hold on to those items and the existing packaging so that we can arrange for a return pick up. If you find that items are missing from your order, we are happy to assist you to process a new order or a refund for your missing items.
Why was a different vintage shipped than what I ordered?
On rare occasions, a chosen vintage of a wine may sell out or be replaced by a new release after your order is placed. With bottles of wine listed under $15, we will not hold up an order and will simply automatically substitute the wine with the comparable vintage. Please be assured that we will only substitute with a vintage for the same type, varietal and winery. We usually will email you first before we ship the wine.
Although the pricing listed on the site is presented in good faith and believed to be accurate at the time of publishing, please understand that errors occasionally occur. While we will attempt to honor all prices presented on our website, we reserve to cancel and refund orders that contain errors and typos.
Why would a wine become unavailable after I order it?
Although we continually monitor inventory to ensure product availability, there are times when products may become temporarily out of stock or, in some cases, unexpectedly no longer available. We work closely with all our distributors to maintain accurate inventory and availability.
If an item does become unavailable, we will call or email you to suggest comparable substitutions. In cases where a substitution is necessary, we will email/call you before shipping and provide the option to select other items. If you decide not to make a substitution, we will ship available items minus the out of stock item(s) or cancel/refund the order if you prefer to do so.
Will I have to sign for my order?
Legally, wine can only be delivered when someone 21 or older is present to sign for the delivery. Our carriers are licensed to ship wine and must comply by obtaining a signature for the completed delivery.
Signees do not need to be the person whose name is on the package, but they may have to show proof of age. Customers often prefer to send packages containing wine to a business address where an adult, 21 years or older, will be available to sign for the package.
What payments are accepted?
Taylor’s Wine Shop online accepts payment through the following credit cards: Visa®, MasterCard®, American Express®, and Discover®. We do not accept checks or money orders.