Help Center


Adult Signature

Will an adult need to sign for my order?

Shipping Rates & Transit Times

Shipping Overview

What are the Shipping Rates?

What shipping carrier do we use?

What is the Insulated Shipper Box Charge in my Shopping Cart?

What are the estimated shipping rates and transit times?

When will my order be processed and shipped?

Will I receive a shipping confirmation?

Other Shipping Concerns

Why was a different vintage shipped than what I ordered?

I just placed my order, when will it be shipped?

Will heat damage wine?

What is the Insulated Shipper Box charge in my cart?


Payment Methods

What payments are accepted?

Contact Information

Contact and Location Info

Where are you located?

How do I contact you?


General Questions

What if I have a problem with my order?

I received my order and something is missing or incorrect, now what?

Why would a wine become unavailable after I order it?

Account & Marketing


How can I subscribe to your newsletter?

How can I unsubscribe from the newsletter?

Account Information

Do I need to create an account to place an order?

How to I create an Account?


How are offers and discounts applied?

Monthly Offers

Case Discounts