Help Center

Legally, wine can only be delivered when someone 21 or older is present to sign for the delivery. Our carriers are licensed to ship wine and must comply by obtaining a signature for the completed delivery.

Signees do not need to be the person whose name is on the package, but they may have to show proof of age. Customers often prefer to send packages containing wine to a business address where an adult, 21 years or older, will be available to sign for the package.

All orders are shipped via FedEx. The shipping options available to you are determined by the contents of your order and your shipping address.

We do not ship on weekends or on holidays. Rates and delivery options are automatically calculated through FedEx based on their rates and transit times. 

The Checkout page will only display the shipping methods available for your order. If you change your address or the contents of your shopping cart so that your order no longer qualifies for your shipping choice, the site will ask you to edit your order before you proceed to Checkout. Shipping costs are indicated on the order confirmation screen before you complete your order.

All items that contain alcohol will require an adult signature and orders must be placed and received by someone over the age of 21. 

Please note that our shipping rates are subject to change at any time.  We do our best to calculate shipping costs and keep costs low. If shipping calculations are off, we will refund the difference back to the card your order was paid upon and notify you via email for any refund upon shipment. Handling is already included in the shipping rates.

Shipping is non-refundable. If a package is refused or returned to us from the carrier, we can refund the contents of the order but not the shipping costs. If age cannot be verified upon delivery, and the package is returned to us from the carrier, shipping will not be refunded.

All wine orders must be shipped in a FedEx approved shipping box which will automatically added to your cart and shipping is a separate charge.

All orders are shipped via FedEx. We cannot request or guarantee delivery on a specific day or on weekends. If your shipping address is a P.O. Box, please check that option in the address form to make sure that your order is delivered correctly

All wine orders must be shipped in a FedEx approved shipping box which will automatically added to your cart and shipping is a separate charge.

This charge is for the actual shipper which we have to use and is the charge is based on the size of the box and contents of your order.

Once the order has shipped this charge is non-refundable.

The shipping options available to you are determined by the contents and weight of your order as well as your shipping address. Your available options will appear on the checkout page.

FedEx Ground Home Delivery usually is delivered within 2-6 business days, once your order is processed. You will receive a confirmation email when your order has been fulfilled and ready to be shipped. We don't guarantee delivery by a specific time of day.

All wine orders must be shipped in a FedEx approved shipping box which will automatically added to your cart and shipping is a separate charge.

If all items in your order are in stock, orders placed before 12 PM Noon Eastern Standard Time (Monday to Friday, except holidays) will begin to process the same day. Orders received after the cutoff times will begin to process the next business day.

We usually do not ship wine over the weekend to avoid content damage and usually avoid shipping out wine on Friday's to prevent damage from heat over the weekend. If your order is placed on Thursday before noon we will try our best to ship your package Thursday afternoon. If your order is placed Thursday afternoon or on Friday, we usually will not ship your package until Monday. 

During summer months we highly recommend overnight shipping to prevent damaged wine from heat. We can hold wine purchases until cooler weather for safe shipping if requested. Please feel free to contact us with any questions.

Once your order has shipped, we cannot change the contents, shipping method or delivery address of your order.

For overnight shipping, orders received after 12PM EST will be shipped out the next business day.

Our systems will send you an automated shipment confirmation email when we finish processing your orders.

We do not ship on weekends or on postal holidays. Therefore, if you place an order after our order processing deadline, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order. The timeframe for the shipment method you selected will begin the following normal business day once your order is processed.

On rare occasions, a chosen vintage of a wine may sell out or be replaced by a new release after your order is placed. With bottles of wine listed under $15, we will not hold up an order and will simply automatically substitute the wine with the comparable vintage. Please be assured that we will only substitute with a vintage for the same type, varietal and winery. We usually will email you first before we ship the wine.

If all items in your order are in stock, orders placed before 12 PM Noon Eastern Standard Time (Monday to Friday, except holidays) will begin to process the same day. Orders received after the cutoff times will begin to process the next business day. View Shipping Policy

During summer months we highly recommend overnight shipping to prevent damaged wine from heat. We can hold wine purchases until cooler weather for safe shipping if requested. Please feel free to contact us with any questions or view our shipping policy for more information.

We do not ship wine over the weekend and usually do not ship wine on Fridays to avoid to avoid damaged wine from heat in transit. 

All wine orders must be shipped in a FedEx approved shipping box which will automatically added to your cart and shipping is a separate charge.

This charge is for the actual shipper which we have to use and is the charge is based on the size of the box and contents of your order.

Once the order has shipped this charge is non-refundable.

Taylor’s Wine Shop online accepts payment through the following credit cards: Visa®, MasterCard®, American Express®, and Discover®. We do not accept checks or money orders.

You can contact us by phone at 919-847-3069 during normal business hours:

Monday - Thursday 7:00am - 9:00pm EST

Friday 6:00am to 9:30pm EST

Saturday 7:00am to 9:30pm EST

Sunday 10:30am to 9:00pm EST

You can always email us 24/7 at taylorswineshop@yahoo.com and we will respond within 24 hours.

We want you to be satisfied with every aspect of your experience. If for any reason you are dissatisfied, we would love to hear from you and have the opportunity to make you happy. Contact Us at 919-847-3069 or email us at taylorswineshop@yahoo.com.

Although the occasion is rare, if we made a packing error, we would like to resolve it for you! In the event that we shipped you incorrect items, we may ask you to hold on to those items and the existing packaging so that we can arrange for a return pick up. If you find that items are missing from your order, we are happy to assist you to process a new order or a refund for your missing items. 

Although we continually monitor inventory to ensure product availability, there are times when products may become temporarily out of stock or, in some cases, unexpectedly no longer available. We work closely with all our distributors to maintain accurate inventory and availability.

If an item does become unavailable, we will call or email you to suggest comparable substitutions. In cases where a substitution is necessary, we will email/call you before shipping and provide the option to select other items. If you decide not to make a substitution, we will ship available items minus the out of stock item(s) or cancel/refund the order if you prefer to do so. 

If you want to receive special offers and news from Taylor's Wine Shop, you can easily be added to our email list. 

• You can either submit your email through the online store located towards the bottom of the website. 
  
• You may also send us an email requesting to be added to our newsletters, just send an email to taylorswineshop@yahoo.com from the email address you would like us to send newsletters too. 
  
• You may also text the phrase, taylorswineshop, to 22828 to subscribe.
  

Creating an account is easy. If you would like to create an account with us, click the "create an account" on the top right of the website and follow the instructions.