Help Center

Please note that our shipping rates are subject to change at any time.  We do our best to calculate shipping costs and keep costs low. If shipping calculations are off, we will refund the difference back to the card your order was paid upon and notify you via email for any refund upon shipment. Handling is already included in the shipping rates.

We now offer FLAT RATE SHIPPING by destination via FedEX Ground service when you purchase 5 or more bottles. ***Valid for orders of 750ml bottles only, excludes magnums. 

Here are our flat rates by destination for the HALF-CASE (5 & 6 bottles) and the CASE (7-12 bottles) of 750ml bottles.  When you purchase single bottles 1-4, those will be carrier calculated. If you want 2-day, next day or overnight service, rates will be carrier calculated. 

Within North Carolina: $40 per case / $30 per half-case

East Coast: $45 per case / $35 per half-case 

Midwest and Gulf States: $45 per case / $35 per half-case

West Coast:  $70 per case / $45 per half-case

*additional insurance fees may be added to orders over $500.  Please contact us if you wish to decline insurance and ship at own risk.

Shipping is non-refundable. If a package is refused or returned to us from the carrier, we can refund the contents of the order but not the shipping costs. If age cannot be verified upon delivery, and the package is returned to us from the carrier, shipping will not be refunded.

All wine orders must be shipped in a FedEx approved shipping box which will automatically added to your cart and shipping is a separate charge.

All orders are shipped via FedEx. We cannot request or guarantee delivery on a specific day or on weekends. If your shipping address is a P.O. Box, please check that option in the address form to make sure that your order is delivered correctly

The shipping options available to you are determined by the contents and weight of your order as well as your shipping address. Your available options will appear on the checkout page.

FedEx Ground Home Delivery usually is delivered within 2-6 business days, once your order is processed. You will receive a confirmation email when your order has been fulfilled and ready to be shipped. We don't guarantee delivery by a specific time of day.

All wine orders must be shipped in a FedEx approved shipping box which will automatically added to your cart and shipping is a separate charge.

If all items in your order are in stock, orders placed before 12 PM Noon Eastern Standard Time (Monday to Friday, except holidays) will begin to process the same day. Orders received after the cutoff times will begin to process the next business day.

We usually do not ship wine over the weekend to avoid content damage and usually avoid shipping out wine on Friday's to prevent damage from heat over the weekend. If your order is placed on Thursday before noon we will try our best to ship your package Thursday afternoon. If your order is placed Thursday afternoon or on Friday, we usually will not ship your package until Monday. 

During summer months we highly recommend overnight shipping to prevent damaged wine from heat. We can hold wine purchases until cooler weather for safe shipping if requested. Please feel free to contact us with any questions.

Once your order has shipped, we cannot change the contents, shipping method or delivery address of your order.

For overnight shipping, orders received after 12PM EST will be shipped out the next business day.

Our systems will send you an automated shipment confirmation email when we finish processing your orders.

We do not ship on weekends or on postal holidays. Therefore, if you place an order after our order processing deadline, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order. The timeframe for the shipment method you selected will begin the following normal business day once your order is processed.